streamlinereviews . wordpress . com

google ’streamline.net , legal’ ‘Andrew Dollamore, legal’ or ‘Dollamore Ltd , legal’ to see just how many forums carry real complaints against streamline.net/ fasthosts.co.uk/United Internet AG (the owners of both). You will be suitably astounded!!

I am having major issues with this company myself.

My issue is basically my domain went completely from the face of the earth. See domain link, this is what the issue is when visitors see the site.

So what happened?

I could not log into the FTP server, I could not change passwords and when they eventually changed my password for me to be able to log into FTP, what I found was a missing “htdocs” folder and “private” folder had also gone missing.

Raising this issue with them has taken 2 weeks to get login access but no cigar on the htdocs folder front.

I have asked them several times to just “Make” those folders as I do not have the required directory permissions to make or delete those folders nor do I have permissions in the FTP Root to upload to it, only into the htdocs folder which is non-existent at present.

I do seriously advise against people against posting of threads to support tickets from ANY web host as this opens up the opportunity for the web host to take legal action against yourself as well as the site owner of this site for allowing the content to be publicly displayed.

You are however, well within your rights to voice “Your” opinions as a consumer of the service and relay your experience.

What you should be doing is this.

Contact the local regulator for consumer rights, in the UK it will be covered by Trading Standards.
They will advise you, you will need to get them to register your complaint and issue you with an incident number.
As soon as you have an incident number, in the UK call Ofcom and ask them to register a complaint against Streamline.net as they did in my case.
Write to streamline.net customer services and make sure that the item is sent “RECORDED DELIVERY” not “SIGNED FOR” as the signed for service does not have to be signed for! if the postie has no time to wait, they do not have to get a signature, so RECORDED DELIVERY ONLY!!! it will cost more but means that they can not wriggle out of the situation with the excuse that “We have not got it” or “We didn’t receive it”.

They have 14 WORKING days (translates to 3 weeks as Sat/Sun is not classed as a working day) to reply to you, you have to state that under the law “Goods & Services Act 1982″ they are currently in breach of contract.

You are also entitled to damages / compensation as stated in that section of consumer law.

You have to illustrate how they have fallen into breach of contract. In my case, because I paid 2 years in advance, they have failed under the warranty laws in the Goods & Services act. Had this been a traditional consume service and bill payment in arrears, they would be under no obligation to provide any service until any arrears have been paid. Because they are demanding payment for services in advance, the law is a bit different here and they are in breach of contract when they fail to deliver the goods, in my case it is open and shut because of the issue of my site just disappearing when I did nothing to it, they are claiming I deleted the site. I asked for proof of this seeing as I has no broadband for 4 and a half months in the period the site vanished.

If you get nowhere, you need to then enlist the help of a solicitor to send a letter to basically scare them into action.

I am expecting to have the blow off from this lot but if they do… I have legal help from someone who can whip of a letter to them sharpish to make them sit up and listen.

It is important that everyone who is experiencing issues with this host or any other host to call Ofcom, the more complaints that they get the more likely it is that a regulator will be set up that will demand certain standards because at present these people are not regulated nor governed by the telecoms regulations, it is a free for all and they can do pretty much how they please.

Why I am P’d off with them is they have basically left me in a situation where I could be sued because of their lack of service delivery.

Good luck people, one day they will ALL be regulated

Date: 01/03/2008 12:53:43Ticket Number: 284592

A lot of people are telling me that my inbox is full and emails are being bounced out but I have cleared my files twice now and in folder manager it tells me 1% of space is used. I need this sorted quickly because I am losing a lot of business and also company image. This happened last month too.

Hi Ben Cox,

Thank you for your query

What setting(s) (including username/passwords) are you using to connect with and error(s) are you recieving when you try to connect?

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

We hope you are enjoying your weekend.

Date: 02/03/2008 09:00:14Ticket Number: 284592

Where the hell does user name and password come into my problem?!! people who send me emails are having them bounced back with the error that the mailbox disc is full. In fact I have cleared my mailboxes out twice and the usage is only 1% so there is loads of space on my mailbox disc but people are still having emails bounced back with the error message. I can access my account fine and have no problems with login etc.

Date: 02/03/2008 13:30:44Ticket Number: 284592From: Streamline.Net ( Technical Support )

Hi Ben Cox,

Thank you for your query

Please provide these details to allow us to investigate further,

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Date: 02/03/2008 15:17:41Ticket Number: 284592

I connect with xxxxxx @ xxxxxxxx.com, mail.xxxxxxxx.com, xxxxxx

The error message is via return email to people sending me emails and it says that my mailbox disc is full This is crap because the mailbox disc is only 1% used. You are not reading my responses and are not addressing this problem. I need a telephone call from a manager. My number is xxxx xxxxxxx

P.S. If this is not dealt with I will be posting these communications on web hosting forums.

Date: 03/03/2008 09:13:14Ticket Number: 284592From: Streamline.Net ( Technical Support )

Hi Ben Cox,

Thank you for your query

Unfortunately we do not offer telephone support.

Your mailbox is being shown as using 40% usage so this should not be the issue unless the emails hav elarge atachments?

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Date: 30/04/2008 10:13:14Ticket Number: 284592

I am still having problems with people having emails bounced back from my email addresses. Their return report says my mailbox disc is full when in fact I have been making a point of keeping it clear since this problem started. In addition when I open my mail inbox it always seems to be waiting for a mail to download. This problem I hilighted a year ago and was told that it was a problem your end and that it would be fixed. I also have a problem that when I send quotes to clients which contain pound symbols and numbers, if I go into my sent email box to check them at a later date the figures and pound symbols have disapeared. Recently I also had a client tell me that a quote I had sent through had all of the detail except the figures were missing. All of the above is damaging my business.

Date: 30/04/2008 13:22:43Ticket Number: 284592

Hi Ben Cox,

Thank you for your query

We have sent a test email to this maibox which has been received correctly,

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

And what of the issue that emails that are sent out with figures in do not hae the figures in when checked in the sent box, and that sometimes the figures are not in the email to the client. Please tell me in what way you sent and checked an email to the inbox.
Date: 30/04/2008 11:52:20Ticket Number: 284592From: Streamline.Net ( Technical Support )

Date: 30/04/2008 14:19:59Ticket Number: 284592From: Streamline.Net ( Technical Support )

Hi Ben Cox,

Thank you for your query

We sent an email via our mail client which was received in your inbox.

Please clarify the exact issue you are having with the figures as we are unsure what you are referring to.

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

Date: 02/05/2008 12:40:27Ticket Number: 284592

Today I have sent a quote to a client and the pound sign came through their end as - “B#”. A client yesterday got a pound sign but no figures. Come on what is this, offer some support here!

Hi Ben Cox,

Thank you for your query

It appears this was an issue with a setting within your webmail interface Account Preferences

Kind Regards,
StreamlineNet
Streamline.Net - The home of good value web hosting

So does this mean you’ve fixed it or do I have to address the “issue with a setting within your webmail interface Account Preferences”?

Date: 02/05/2008 14:47:22Ticket Number: 284592From: Streamline.Net ( Technical Support )